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Business skills

Friends and family business – how to keep it sweet

We’ve all heard the story, girl meets boy (or girl, or group – hey, these are modern times), and they bond over shared business interests.  One thing leads to another and before they know it they’ve become entwined in a heady business relationship.  In the early days, it’s magical.  They are infatuated with one another and the budding business…
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Where have all the thank you’s gone?

We all know it costs more money to win a new customer than retain an existing one.  So why has the act of thanking our valued customers and contacts for their support and custom become so elusive? My young daughter received a card from Cancer Research UK recently.  We’d run its Race for Life back in June and were really proud that we had both…
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